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ECLIPSE ER PRIVACY POLICY

Effective Date: August 21, 2026
Last Updated: August 21, 2026

Eclipse Énergies Renouvelables Inc. and Eclipse ER Cameroun (collectively, “Eclipse ER,” “we,” “us,” or “our”) respect the privacy of individuals who interact with us, including visitors to our website, prospective customers, customers, suppliers, partners, and other individuals who communicate with us.

This Privacy Policy explains, in general terms, what personal information we may collect, why we collect it, how we use it, when we may share it, and how you may contact us about your personal information.

This Policy applies to personal information collected through our website, quotation and consultation requests, email, telephone communications, customer and project interactions, and other business communications.

Because Eclipse ER operates in Canada and Cameroon, the handling of personal information may be subject to the privacy laws applicable in the jurisdiction concerned.

1. WHO WE ARE

Canada

Eclipse Énergies Renouvelables Inc.
3755 E Matte Boulevard
Brossard, Quebec
J4Y 2P4
Canada

Cameroon

Eclipse ER Cameroun
Mobil Guinness
Douala, Littoral
Cameroon

Privacy contact: info@eclipse-er.com

For privacy-related questions or requests, you may contact us at the email address above.

2. PERSONAL INFORMATION WE MAY COLLECT

Depending on your relationship and interaction with Eclipse ER, we may collect information such as:

Contact and identification information

  • First and last name;
  • Email address;
  • Telephone number;
  • Mailing or business address;
  • Company name;
  • Job title or professional function;
  • Country and region; and
  • Other contact information that you voluntarily provide.

Solar project information

If you request a quotation, consultation, site assessment, or other solar-energy service, we may collect information necessary to evaluate and develop the project, including:

  • Project or property address;
  • Type of property or facility;
  • Energy requirements;
  • Electricity consumption;
  • Available electricity bills or consumption information;
  • Existing electrical infrastructure;
  • Solar-energy requirements;
  • Estimated project size;
  • Installation requirements;
  • Expected project schedule;
  • Site information;
  • Technical information relating to the project; and
  • Other information necessary to prepare a proposal or provide our services.

Communications

We may retain information contained in communications with us, including:

  • Emails;
  • Contact forms;
  • Telephone communications;
  • Consultation requests;
  • Quote requests;
  • Customer-service communications;
  • Project-related communications; and
  • Other correspondence.

Technical information

When you use our website, certain technical information may be collected automatically, depending on the website configuration and the technologies used, such as:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Pages visited;
  • Date and time of access;
  • Referring website; and
  • Technical information necessary to operate, maintain, and secure the website.

We do not intentionally collect more personal information than is reasonably necessary for the purposes described in this Policy.

3. HOW WE COLLECT INFORMATION

We may collect personal information when you:

  • Visit or use our website;
  • Submit a contact form;
  • Request a solar quotation;
  • Request a consultation;
  • Contact our team;
  • Communicate with us by email or telephone;
  • Participate in a solar project;
  • Enter into an agreement with Eclipse ER;
  • Provide information to us in connection with a project, service, or business relationship; or
  • Otherwise voluntarily provide information.

We may also receive information from individuals or organizations involved in a project where such information is provided to us for legitimate business purposes.

4. WHY WE USE PERSONAL INFORMATION

We may use personal information for purposes including:

  • Responding to inquiries;
  • Preparing quotations and proposals;
  • Understanding energy and project requirements;
  • Conducting project assessments;
  • Communicating with prospective customers and customers;
  • Scheduling consultations and site visits;
  • Providing products and services;
  • Managing customer and business relationships;
  • Administering contracts and projects;
  • Processing or administering payments;
  • Providing customer support;
  • Managing warranties and service requests;
  • Coordinating installations and technical services;
  • Communicating with project partners and contractors;
  • Improving our products, services, and website;
  • Maintaining website and information security;
  • Preventing fraud, misuse, or unauthorized activity;
  • Managing our business operations;
  • Sending business or marketing communications where permitted;
  • Complying with applicable legal or regulatory requirements; and
  • Using information for other purposes disclosed to you at the time of collection or otherwise permitted by applicable law.

Where required by applicable law, we will obtain consent or rely on another lawful basis before using personal information.

5. SOLAR QUOTATIONS AND PROJECT ASSESSMENTS

When you request a solar quotation or project assessment, Eclipse ER may use the information you provide to:

  1. Understand your energy requirements;
  2. Evaluate the potential project;
  3. Determine appropriate technical solutions;
  4. Contact you regarding the project;
  5. Arrange consultations or site visits;
  6. Conduct technical or commercial assessments;
  7. Prepare technical recommendations; and
  8. Prepare and provide a quotation or proposal.

Additional information may be requested where reasonably necessary to evaluate or deliver the project.

6. PAYMENT AND FINANCING

Payment arrangements are governed by the applicable contract or agreement.

Where information is necessary to establish, administer, or process a payment, financing, leasing, or other commercial arrangement, Eclipse ER may collect and use the information reasonably necessary for that purpose.

Where a third-party financial institution, payment provider, lender, leasing company, or other financial service provider is involved, that organization may independently process personal information in accordance with its own privacy practices and applicable legal requirements.

7. HUBSPOT AND OTHER SERVICE PROVIDERS

Eclipse ER may use third-party service providers to support its business activities.

For example, Eclipse ER uses HubSpot for customer relationship management and related business activities. Information provided to Eclipse ER may therefore be stored or processed using HubSpot's systems.

We may also use service providers for:

  • Website hosting;
  • Email services;
  • Customer relationship management;
  • Cloud storage;
  • Information technology;
  • Website and form management;
  • Communications;
  • Payment processing;
  • Cybersecurity;
  • Technical services; and
  • Other business operations.

We seek to use service providers that provide appropriate safeguards for personal information and to limit access to information to what is reasonably necessary for the services they provide.

8. SOCIAL MEDIA

Eclipse ER may maintain social-media accounts or pages, including on platforms such as:

  • Facebook;
  • LinkedIn; and
  • X.

If you interact with Eclipse ER through a social-media platform, that platform may independently collect and process information about you under its own privacy policy.

The presence of Eclipse ER social-media accounts does not, by itself, mean that our website uses tracking technologies operated by those platforms.

9. ANALYTICS AND TRACKING TECHNOLOGIES

At the time this Policy was last updated, Eclipse ER does not intentionally use the following advertising or analytics technologies on its website:

  • Google Analytics;
  • Google Tag Manager;
  • Meta/Facebook Pixel;
  • LinkedIn Insight Tag; or
  • X/Twitter advertising pixels.

If this changes, Eclipse ER may update this Policy and, where required, provide additional information or obtain consent before using such technologies.

10. COOKIES

Our website may use cookies or similar technologies that are necessary for the website to function properly, maintain security, remember preferences, or provide basic website functionality.

If we introduce analytics, advertising, or other non-essential tracking technologies, we will review the applicable privacy and consent requirements and update our website practices and this Policy as appropriate.

11. CONSENT

Depending on the circumstances and applicable law, Eclipse ER may collect, use, or disclose personal information with your consent or where another legal basis permits us to do so.

Where consent is required, we will seek consent in an appropriate manner.

Where permitted by law, consent may be express or implied depending on the nature and sensitivity of the information and the circumstances in which it is collected.

Where permitted by applicable law, you may withdraw consent by contacting us. Withdrawal of consent may affect our ability to provide certain services or continue a particular business relationship.

12. MARKETING COMMUNICATIONS

Eclipse ER may communicate with customers, prospective customers, partners, and other contacts about:

  • Solar products and services;
  • Project opportunities;
  • Consultations;
  • Company news;
  • Educational information;
  • Events; and
  • Other information relevant to our business relationship.

Where applicable law requires consent for commercial electronic communications, Eclipse ER will obtain the required consent.

You may unsubscribe from marketing communications by using the unsubscribe mechanism included in the communication or by contacting us at:

info@eclipse-er.com

Unsubscribing from marketing communications does not necessarily prevent us from sending communications required to administer an existing contract, project, transaction, or business relationship.

13. WHEN WE MAY SHARE PERSONAL INFORMATION

Eclipse ER may share personal information when reasonably necessary for the purposes described in this Policy, including with:

  • Eclipse ER employees and authorized personnel;
  • Contractors and consultants;
  • Engineers and technical professionals;
  • Installation and project partners;
  • Equipment and technology providers;
  • IT and cloud-service providers;
  • CRM and communications providers;
  • Payment and financial-service providers;
  • Professional advisers;
  • Auditors and other business advisers;
  • Government authorities or regulators where required or permitted by law;
  • Courts or law-enforcement authorities where legally required; and
  • Other parties where you have provided consent or where disclosure is otherwise permitted by applicable law.

We do not sell personal information as a business practice.

Where we use third-party service providers to process personal information on our behalf, we seek to limit their use of the information to the services they provide to Eclipse ER.

14. INTERNATIONAL AND CROSS-BORDER PROCESSING

Because Eclipse ER operates in more than one country and uses service providers that may operate internationally, personal information may be accessed, stored, or processed outside the country in which it was originally collected.

For example, information collected in connection with Eclipse ER's Canadian activities may be processed using service providers located in Canada, the United States, or other jurisdictions.

Where applicable law imposes specific requirements on the transfer or communication of personal information outside a jurisdiction, Eclipse ER will take reasonable steps to comply with those requirements.

15. RETENTION OF PERSONAL INFORMATION

We retain personal information for only as long as reasonably necessary for the purposes for which it was collected or for other legitimate purposes, including:

  • Providing products and services;
  • Managing customer and project relationships;
  • Fulfilling contractual obligations;
  • Maintaining business and accounting records;
  • Complying with legal and regulatory obligations;
  • Resolving disputes; and
  • Protecting our legitimate business interests.

Retention periods may vary depending on the nature of the information and the applicable legal requirements.

When personal information is no longer required, Eclipse ER will take reasonable steps to delete, destroy, or anonymize it, subject to applicable legal, contractual, accounting, or other requirements.

16. SECURITY

Eclipse ER takes reasonable administrative, technical, and organizational measures appropriate to the circumstances to protect personal information against unauthorized access, use, disclosure, loss, alteration, destruction, or other misuse.

However, no website, electronic system, or method of transmission over the Internet can be guaranteed to be completely secure.

If Eclipse ER becomes aware of a privacy or security incident involving personal information, we will take reasonable steps to assess and address the incident and provide notifications where required by applicable law.

 

17. YOUR PRIVACY RIGHTS

Depending on where you are located and the applicable law, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Withdraw consent where permitted;
  • Ask questions about how we handle personal information;
  • Request information concerning certain uses or disclosures of personal information;
  • Make a privacy complaint; and
  • Exercise other rights provided by applicable law.

These rights may be subject to legal exceptions and limitations.

To exercise a privacy right, please contact us using the information provided below.

18. PRIVACY REQUESTS

When you submit a privacy request, Eclipse ER may ask for information reasonably necessary to verify your identity and protect against unauthorized access to personal information.

We will make reasonable efforts to respond to privacy requests within the time period required by applicable law.

If we are unable to fulfill a request, we will provide an explanation where required or appropriate.

19. PRIVACY COMPLAINTS

If you have a concern about how Eclipse ER has handled your personal information, we encourage you to contact us first so that we can review and attempt to resolve the matter.

You may also have the right, depending on your jurisdiction, to submit a complaint to the applicable privacy or data-protection authority.

20. PRIVACY CONTACT

For questions, requests, or concerns relating to personal information, please contact:

Eclipse ER – Privacy Contact
Email: info@eclipse-er.com

Canada

Eclipse Énergies Renouvelables Inc.
3755 E Matte Boulevard
Brossard, Quebec
J4Y 2P4
Canada

Cameroon

Eclipse ER Cameroun
Mobil Guinness
Douala, Littoral
Cameroon